IVR

Take phone support to a whole new level with flexible and highly customizable Interactive Voice Response (IVR) software.

Automatic Call Distributor (ACD)

A telephony system to answer and intelligently route incoming calls to the right department.

Auto Dialer

Automate the dialing process to power up your outbound customer interactions and improve call center agent productivity.

Number Masking

Maintain customer privacy with number masking feature. Mask the customer numbers in dashboards, call history, reports, call recordings, and real-time monitoring.

Click-to-Call

With our smart call center software, agents don’t need to manually punch the numbers. Click-to-call allows them to connect to a customer faster.

Unified Agent Desktop

Single window agent workbench that helps call center agents reduce average handling time (AHT) by avoiding the need to toggle between the screens.

Email

Respond faster to customer emails using an inbuilt email editor and templates. Delight your customers with quick response time.

Voice

Manage inbound and outbound contact center processes to make each interaction count. Get contextual data from each conversation with Voice recording.

 Chat

Use Web Chat, In-App Chat, and Chat Messenger to initiate and receive interactions from your customers.

 Social

Smart contact center solutions diversify your customer interactions with social media platforms and help you be responsive to each interaction personally.

 Video Chat

Video chat support to deliver differentiated and humanized customer service with video call conferencing, recording, co-browsing, live monitoring, and much more to boost first-call resolution.

 Single View of Customer

Give your Agents a cross-channel customer view on a single screen and help them get ready for every interaction on every channel without losing any context.

Conversation Resolver

Append multiple related interactions into a single conversation to avoid losing conversation context and see a complete picture of your customer journey.

 Omni Routing

Direct incoming interactions via multiple channels to the right contact center agent at the right time using business rules to facilitate a faster response.

 Automation Rules

Build an effective Contact Center Process by automating business actions based on events and time-based triggers. It lets you save time and improve customer engagement by automating the next best action.

 Map Conversation Ruling 

Get a complete view of your customer’s conversation journey across channels and preserve the context of interactions throughout the conversation.

Customer Preferred Channel 

Remove barriers of different media and reply to your customers on their preferred channels. Maintain a contextual flow in each conversation, thus always assisting agents with the right response.

Universal Agent 

Simultaneously manage inbound and outbound Customer-Agent conversations with a Universal agent. Ameyo contact center software solution lets you manage resources optimally.

Customer Context 

Unify multiple interactions into one conversation while maintaining the context of customer queries.

Chanel Reporting 

With our contact center software solution, get reports for all the channels – voice, email, social media, or chat.

Agent Effectiveness 

Know how productive your contact agents are by monitoring their performance on relevant metrics.

Live Monitoring 

Real-time monitoring on process level to get details about the source, current activity or state.