Telesense Group Unveils JourneyCX – Now available!
Telesense Group is a reputable software development company and system integrator and is releasing its state-of-the-art Customer Relationship Management Software, dabbed – JourneyCX.
We at Telesense Group are excited to release the latest version of our CRM suite JourneyCX. JourneyCX is a modular software that can be hosted on-premise, in the cloud or deployed in a cost-efficient hybrid offer. JourneyCX is a flexible and highly customisable product suited to any industry. Industry specific modules allow for a solution that meet the specific needs of highly specialised vertical markets such as telecommunication operators, hospitality and the aviation industry.
In any organization, communicating effectively and sufficiently both with customers and internal support staff is extremely important, but this can be a hassle when all the information and features are not in one place seamlessly integrated with the core of your organization. You might struggle to get all the customer information and sales collateral together before you can engage with a client, or you might find it strenuous to monitor your organisations equipment, stock, and documentation. Another problem you might be facing is collaborating effectively with fellow employees and customers to ensure customer satisfaction and maximizing revenue. JourneyCX solves all these problems with its highly modifiable platform, workflow module and knowledge base.
Telesense Group developed JourneyCX based on decades of industry experience and understanding the demands of today's market demands. Staying in touch with your customers in a manner that suits them is just one of the strengths of JourneyCX with its omni-channel social media communication channels. With our on-premise off-premise and hybrid offer, we have ensured that the solution is affordable and implementation can be done in a fast and cost-effective manner. As a system integrator Telesense Group will seamlessly integrate the solution with existing business support systems to ensure all customer touchpoints are addressed.
“We were extremely and impressed with the capability and functionality of JourneyCX as it drastically improved our pain points we had with contacting clients and ensuring that deals get closed” – Said John Hendricks CEO of Patachino’s
JourneyCX is easy to integrate with our on-premise or cloud-based call center solution that complete the complete circle of staying in touch with your customers.
A powerful lead generation and management module ensure the successful conversion of prospect customers to revenue earning customers contributing to your bottom line.
Telesense Group was founded in 2004 and is a global Systems Integrator in the ICT sector, serving clients all around the globe. Our software and solutions include but are not limited to, Billing, Call Centers, Managed Services, Bulk SMS, USSD and ERP Platforms
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The product brochure can be downloaded here: http://www.telesensegroup.com/index.php?option=com_content&view=article&id=270