Service providers, in order to survive in the face of mounting competition, must also evolve to deliver innovative services that enhance their brand value and the overall customer experience. In order for Service Providers to survive in the face of mounting competition it is imperative to evolve to deliver innovative services that enhance their brand value and overall customer experience. The communications service provider can no longer simply offer siloed independent services, such as fixed voice or internet connectivity. Customer expectations, both consumers and enterprise alike, have evolved. To turn customers from passive consumers to active advocates of their brand, service providers must offer multi-play services that are personalized, targeted, timely and above all relevant.
The Telesense Enterprise BSS/OSS Amotex Suite is a pre-integrated end-to-end CRM and billing solution for fixed, mobile, cable and multi-service Communications Services Providers (CSPs) worldwide. It combines the functional depth and flexibility of best-of-breed, with the operational efficiency of an end-to-end integrated system, to deliver the ultimate in system agility.
Telesense supports any deployment model: as an end-to-end pre-integrated system, managing the complete lifecycle of customers, products, services and revenues; in a mixed deployment, where selected modules may be replaced by 3rd party applications; or in a pure best-of-breed solution. The system is also fully operational as a complete managed service solution.
The entire suite is made up of components which are pre-packaged for sale as specific products:
- Telesense JourneyCX (CRM)
- Telesense Revenue Manager
- Telesense Convergent Charging System (CCS)
- Telesense Service Manager
- Telesense Network Inventory
- Telesense Self Service
- Telesense Output Streamer
- Telesense Information Manager
- Telesense Mediator Plus
- Telesense Interconnect Manager
The definition of services lies in the heart of the Telesense system. Once services have been defined, products are defined to make the services available for sale, together with the detail of the services to be charged for. The product and service structure has been designed to be as flexible as possible, to provide the building blocks which provide operators’ marketing departments with the freedom to innovate.
In today’s market the Customer Experience is king. It doesn’t matter what size of your company, vertical or service. Customer experience is the key factor to create real differentiation and a competitive advantage. Customer Experience is the top driver for Digital Transformation.
To support such innovation, Telesense Communications Billing and Revenue Management provides a fully convergent charging and billing system to manage the entire revenue management lifecycle. From a single modular platform, Amotex supports charging and rating for any service, any network, any payment method, any geography and supports all customer and partner types. The solution is built with adherence to industry standards to enable application extensions for specific communications capabilities, and with pre-built integrations to other products within the Telesense Communications portfolio delivers a strong evolutionary path for such capabilities as policy, real-time service and network control, mediation and business analytics. Further extensions to Telesense’s business applications such as JourneyCX CRM and EBusiness Suite, and to other external systems, are achieved through Telesense Application Integration Architecture (AIA) for Communications. Finally Amotex is architected for extreme real-time performance and high-availability to satisfy the most demanding service provider
To monetize these innovative new business models - Telesense Communications Billing and Revenue Management (Amotex) supports charging and rating for any service, any payment method, any geography and any type of customer and partner. The solution is built with adherence to industry standards to enable application extensions and with prebuilt integrations to other products within the Telesense portfolio including E-Business Suite, CX Cloud and analytics. Further extensions to external systems are achieved through Telesense Application Integration Architecture, which enables standards-based pre-built integrations to optimize business processes and rapidly deliver compelling offerings. Finally, Amotex is architected for extreme real-time performance and high-availability to satisfy the most demanding requirements.
Download Post-Paid Amotex Brochure
Download Pre-Paid Amotex Brochure