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A market leader in Omnichannel Customer experience solutions, Telesense offers a wide range of deployments - On-Premise, Public Cloud, Private Cloud and Hybrid. Telesense customer experience platform helps organizations of all sizes to create positive customer experiences across voice and digital touchpoints. Out technology enables you to keep customers at the center and forge stronger customer relationships. Telesense offers a CX rich solution that preserves conversation context across the entire customer journey, leading to happier customers and engaged employees. Telesense’s product portfolio provides end-to-end solutions covering digital sales, stand alone customer service and customer support.

Telesense provides awe-inspiring customer experiences for every Agent-Customer interaction. Our focus is to provide a customer service technology that resonates with our customer-first culture. Telesense enables you to define your moments of truth and forge stronger relationships with your customers.

Customer experience is a brand in a channel, not a channel within a brand. Retailers leverage their ‘single view of the customer’ in coordinated and strategic ways. Centralize customer information within one omni-channel integrated solution. Obtain real-time credit card authorization and settlement, inventory availability, and order status. Telesense Groups Omni Channel Call Center can be deployed either on premise, in-cloud or in a hybrid solution rollout with multi-tenancy functionality.

Customer Interaction and Experience: Channel Management, Integrated Sales Management, Billing Delivery, Service Delivery, Automated Channel Delivery, Customer Experience Intelligence and Quality Management.

Operations & Business Process: Business Intelligence, Customer Driven Strategy, Customer Driven Processes, Customer Driven products/Services and Knowledge Management.

Platforms: Technology Road Mapping, Applications, Technology Architecture, Communications Infrastructure, Security, Data Management, Physical Environment and Systems Integration.
A pragmatic self-service strategy and execution road map tailored to Telesense’s aspirations.

Telesense Groups Omni-Channel Contact Center solution is a perfect fit to be integrated to our JourneyCX Customer Relationship Management with modules that compliments each other in every way.

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At Telesense Group everyone is welcome to contact us for their various solution requirements and integration work. We are here to walk the walk with you!

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Telesense Group (PTY) LTD Maxwell Office Park, Building 4,
Waterfall City, Midrand, South Africa

Telesense Group FZE LLCA-0059-22, Flamingo Villas, Ajman, Dubai

Telesense Group West AfricaCalle De Nigeria, Ventage Casa, Malabo, Equatorial